Malware Support Even Better than Security Vendors

Is your rogue antimalware product not meeting your expectations? Perhaps you should contact support.

Nicolas Brulez of Kaspersky recently blogged about how some of these gangs are offering tech support with their products that has live chat, e-mail, phone, and even multiple languages.

We've truly stepped through the looking glass now, especially when you consider all the legitimate products that don't offer support this good. It says something about how much money is still being made by rogue products. It also says something about how affordable outsourced support using scripted response is.

And according to Kaspersky the support, including the live chat, really is with real people, not a bot. If you have trouble with English, the chat tells you (in English) to send your support request to a particular e-mail address, and then you receive support in your native language. Some of the rogues have native language support based on the language of your Windows version. No word on which languages are supported, but put your money on Russian.